It is our policy to ensure the data we hold about you is correct. When placing an order online or by phone, please ensure you give us correct information. Incorrect information may result in your order being delayed or in the case of an incorrect address, may be lost. In this case, we are not responsible for the loss.
Please allow another couple of days for us to get this from the wharehouse, if travelling please ring first so we can put it by for you.
Payment Card Industry Data Security Standards (PCI DSS).
We do not store card data of any kind we only store your contact details for despatch purposes. All payments via our on-line ordering system are handled through our third party payment provider PayPal of whom are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).
Prices, offers and products are subject to availability and may change.
Every effort is made to ensure that the description and prices we advertise are correct. On rare occasions descriptions or advertised prices can be incorrect. This is never intentional. The most common cause of this is a supplier changing their prices and is beyond our control. In these circumstances, we will contact you to make sure it is ok to proceed with the order at the new price. E&OE.
Payment Of Goods
All our prices include VAT at standard UK rate. Goods remain the property of Inwood Model Supplies until paid for in full.
We accept Mastercard, Visa, Solo, American Express and Switch/Maestro. You do not need to hold a Paypal account to pay for items on our webshop.
If something becomes unavailable, we may offer you an alternative.
If you are a new customer to Inwood models, and have not ordered from us before your first order can only be sent to the address the payment card is registered to, unless you are using a verified Paypal address. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we can ship to an alternate address.
Exception to this rule appertains to British Forces Personnel serving overseas, in which case you should telephone one of our members of staff on 01480 411519 who will endeavour to assist you.
No items will be replaced or refunded without first receiving the goods back.
Do not use express services to return items to us or we will be unable to refund you the full cost paid.
No product will be considered 'as-new' unless it is still in the condition in which the customer received it. This includes all product packaging as shipped to the customer. A product that has been used or attempted to be used will not be considered 'as-new'.
Customers may return as-new goods within 14 days of purchase for a refund of the purchase price in accordance with statutory rights. This does not cover other costs such as postage.
Incorrectly Sent Items
If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.
It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us on 01480 411519 to let us know what has happened and return the item as soon as possible.